Privacy Policy

---

Noble Assure

Privacy Policy

Last updated: June 2025

Noble Assure is an independent property assurance business providing damp and mould assessments, EPC surveys and energy performance advice. We are operated by Louis Noble.

For any questions about this policy, you can contact us at: hello@nobleassure.co.uk

We may collect the following personal information when you contact us or use our services:

• Your name and contact details (email address, phone number, postal address)

• Details about your property (address, tenure, issues you are experiencing)

• Correspondence and communications you send us

• Information you provide during consultations or property visits

• Payment information, processed securely through a third-party payment provider

We use your personal information to:

• Provide the services you have requested, including surveys, assessments and written reports

• Respond to your enquiries and provide advice

• Send you your report or findings

• Process payment for services

• Meet any legal or regulatory obligations

We do not use your information for marketing purposes without your explicit consent, and we will never sell your data to third parties.

We process your personal data on the following legal bases:

• Contract: to fulfil the services you have asked us to provide

• Legitimate interests: to respond to enquiries and improve our services

• Legal obligation: where we are required to retain records by law

Your information is stored securely and only kept for as long as necessary. Survey reports and related correspondence are typically retained for up to 6 years in line with standard professional practice. After this period, your data will be securely deleted.

We take reasonable steps to protect your data from unauthorised access, loss or misuse.

We do not share your personal information with third parties except in the following circumstances:

• Where required by law or a regulatory authority

• With professional advisers such as accountants, where necessary

• With payment processors, solely to handle transactions securely

Noble Assure does not share your data with contractors, product suppliers or any other commercial third parties.

Under UK data protection law, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate data

• Request deletion of your data, where we have no legal obligation to retain it

• Object to or restrict how we process your data

• Receive a copy of your data in a portable format

To exercise any of these rights, please contact us at hello@nobleassure.co.uk. We will respond within 30 days.

If our website uses cookies, these will be limited to those necessary for the site to function. We do not use tracking or advertising cookies. Any cookies in use will be explained clearly on the website.

We may update this privacy policy from time to time. The latest version will always be available on our website, with the date of the last update shown at the top of this page.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

Noble Assure — Property Assurance — nobleassure.co.uk