These Terms & Conditions apply to services provided by Noble Assure, operated by Louis Noble, trading as Noble Assure.
By booking a service with Noble Assure, you agree to the terms set out below.
Noble Assure provides independent property advice, assessments and support for landlords, homeowners, agents and property managers.
Services may include damp and mould assessments, property condition reports, Energy Performance Certificates, energy modelling, sustainability advice, remedial works support, tenant or resident support, consultations and written findings.
Noble Assure operates independently and does not sell damp treatments, ventilation systems, insulation products, heating upgrades or building works.
The exact service provided will depend on what has been agreed at the time of booking.
Our services may include:
Where a written report or written findings are provided, these will be based on the information available at the time of the assessment, consultation or inspection.
Unless specifically agreed in writing, our services do not include:
If specialist investigation is required, this will be recommended where appropriate.
Unless otherwise stated, property visits and assessments are visual and non-intrusive.
This means we do not lift floor coverings, remove fixtures, open up walls or ceilings, move heavy furniture, inspect concealed areas, or access unsafe or inaccessible parts of the property.
Findings are based on visible evidence, information provided by the client or occupier, and professional judgement at the time of inspection.
Noble Assure cannot guarantee that all defects, risks or causes will be identified during a visual or non-intrusive assessment.
Some issues may be hidden, intermittent, seasonal, weather-dependent, related to occupancy, or only visible after further investigation.
Recommendations are based on the information available at the time and should not be treated as a guarantee that no other issues exist.
The client is responsible for providing accurate and relevant information before and during the service.
This may include:
The client must ensure that safe and reasonable access is available to the property and relevant areas at the agreed appointment time.
Where information is missing, inaccurate or withheld, this may affect the findings or recommendations provided.
Fees will be agreed before the service is carried out.
Payment terms may vary depending on the service, but payment is normally required before the appointment, at the time of booking, or upon issue of the invoice.
Written findings, reports, certificates or documents may be withheld until payment has been received in full.
Late payments may result in additional administration charges or recovery of reasonable costs.
If you need to cancel or rearrange an appointment, please provide as much notice as possible.
Cancellations made less than 24 hours before an appointment may be subject to a cancellation fee, especially where travel time, preparation or lost appointment time has been incurred.
If Noble Assure attends an appointment and cannot gain access, a fee may still be charged.
For consumer bookings made online, by phone or away from business premises, cancellation rights may apply under the Consumer Contracts Regulations. Where you ask us to start work within the 14-day cancellation period, you may be asked to confirm that you agree for the service to begin. If work has already started or been completed, you may be charged for the work carried out.
Any written report, written findings, email summary or recommendations are provided for the client’s use in relation to the agreed service.
Reports and findings are based on the property condition, visible evidence and information available at the time.
They should not be treated as a full building survey, structural survey, legal report, valuation or specialist investigation unless this has been specifically agreed in writing.
Noble Assure is not responsible for changes in property condition after the inspection or for matters that were not visible, accessible or disclosed at the time.
Where Noble Assure provides remedial works support, this may include helping to identify suitable contractors or services, arranging quotes, assisting with communication and helping coordinate practical next steps.
Unless otherwise agreed in writing, contractors remain independent from Noble Assure. Any contract for works is between the client and the contractor directly.
Noble Assure is not responsible for the workmanship, pricing, delays, guarantees, warranties, health and safety, insurance or actions of third-party contractors.
Noble Assure does not sell damp treatments, ventilation systems, insulation products, heating systems, building works or cleaning services.
Any recommendations are intended to be independent, proportionate and based on the information available.
Where third-party services are suggested, this does not guarantee their availability, suitability, pricing or quality unless specifically stated in writing.
Noble Assure will provide services with reasonable care and skill.
Our liability is limited to the fee paid for the specific service provided, except where liability cannot legally be limited or excluded.
Noble Assure is not liable for indirect loss, loss of profit, loss of rent, loss of sale, loss of opportunity, contractor costs, or losses arising from inaccurate, incomplete or withheld information provided by the client or third parties.
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
If you are unhappy with the service provided, please contact Noble Assure as soon as possible so the matter can be reviewed.
Complaints should be made in writing and include:
We aim to respond to complaints fairly and within a reasonable timeframe.
Personal information will be handled in line with our Privacy Policy.
Information provided may be used to manage enquiries, bookings, assessments, reports, invoices, communication and service delivery.
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be dealt with under the jurisdiction of the courts of England and Wales.
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